pgknbd Privacy Policy

pgknbd is a safe and reliable online casino and betting platform operated for players in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy explains how pgknbd collects, stores, uses, and protects your personal information.

By using the pgknbd platform, you are considered to have given your consent to the terms of this privacy policy. We ask you to read this policy in full and to contact our support team for any questions.

This policy applies to all digital services, websites, and mobile platforms of pgknbd. We may update this policy from time to time and any changes will be published on this page.

When you register and use services on the pgknbd platform, we may collect the following types of information:

• Identity information: full name, date of birth, and national identity card details (for age verification).
• Contact information: email address and mobile number.
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details — for transaction processing only.
• Account information: username, password (encrypted), account preferences, and security settings.
• KYC documentation: copies of government-issued identity documents, to ensure responsible gaming.

When you use the pgknbd platform, certain information may be collected automatically, including:

• IP address and device type and operating system.
• Browser information and connection timestamps.
• Platform activity: which pages were visited, how much time was spent, and which games were played.
• Transaction history: deposit and withdrawal amounts and dates.
• Data collected from cookies and similar tracking technologies.

This information is used to ensure platform security, prevent fraud, and improve the user experience.

pgknbd uses your personal information only for the following legitimate purposes:

• Account registration and management: opening, verifying, and managing your pgknbd account.
• Service delivery: properly operating betting, gaming, deposit, and withdrawal services.
• Identity verification: confirming age and identity, which is mandatory for users aged 21 and over.
• Financial transactions: secure payment processing via bKash, Nagad, Rocket, Upay, and bank transfer.
• Security and fraud prevention: detecting suspicious activity and keeping accounts secure.
• Responsible gaming: to assess addiction risk and provide support.
• Customer service: to resolve your queries via live chat or email.
• Legal compliance: maintaining records and preparing reports in accordance with applicable law.

With your permission, pgknbd may send you messages about relevant promotions, bonus offers, and platform updates. You can withdraw your consent to such communications at any time through your account settings or via the support team.

pgknbd never sells your personal information or provides it to third parties for marketing purposes.

pgknbd may share your personal information with third parties only in the following circumstances:

• Payment processors: with bKash, Nagad, Rocket, Upay, and banking partners — solely to complete transactions.
• Identity verification services: with accredited verification agencies to complete the KYC process.
• Technology partners: with trusted service providers to operate the platform and ensure cybersecurity.
• Legal authorities: to relevant authorities under a court order or legal obligation.
• Fraud prevention: to assist in investigating suspicious financial activity.

Outside the cases listed above, your information will not be disclosed to third parties under any circumstances.

The pgknbd platform delivers content from various game providers including Pragmatic Play, Spribe, JILI, and PG Soft. A limited amount of anonymized data may be shared with these providers for technical purposes. However, your personally identifiable information is never transferred to these providers.

The pgknbd website uses browser cookies. Cookies are small data files stored on your device. They are used for the following purposes:

• Essential cookies: to ensure core platform functionality — such as keeping login sessions active.
• Functional cookies: to remember your language, device preferences, and account settings.
• Analytics cookies: to collect anonymized traffic data for reviewing and improving platform performance.
• Security cookies: to detect fraud and ensure cybersecurity.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may prevent you from using some features of the platform.

pgknbd uses industry-standard security measures to keep your personal information protected:

• SSL encryption: all data transferred between your browser and our servers is encrypted.
• Encrypted storage: passwords and sensitive financial information are stored with strong encryption.
• Two-factor authentication (2FA): optional two-factor authentication for account security.
• Regular security testing: periodic cybersecurity audits to identify vulnerabilities.
• Access controls: only authorized staff can view your information for specific necessary purposes.
• Firewall and DDoS protection: to protect the platform from cyberattacks.

However, transmitting data over the internet is not completely secure. Even though we apply the highest level of protection, no method is 100% secure. You are therefore advised to protect your login credentials with care.

pgknbd retains your information only for as long as necessary or required by law. Generally:

• All information is retained while your account remains active.
• After an account is closed, financial transaction records are kept for a specified period to meet legal obligations.
• Logs related to security and fraud prevention are deleted after a set period of time.
• Information eligible for deletion at the user's request will be deleted as quickly as possible, provided it is not subject to legal obligations.

As a user of the pgknbd platform, you have the following rights regarding your own information:

• Right of access: you may request a copy of the personal information we hold about you.
• Right to rectification: if any of your information is incorrect, you may request that it be corrected.
• Right to erasure: in certain circumstances, you may request that your personal information be deleted.
• Right to restrict processing: in some cases, you may request that the processing of your information be limited.
• Withdrawal of marketing consent: you may withdraw consent to promotional communications at any time.
• Right to lodge a complaint: if you have any objection to how your information is used, you may file a complaint with us.

To exercise these rights, contact our support team via live chat or email. Due to legal obligations, it may not be possible to delete some information.

The pgknbd platform is for persons aged 21 and over only. We do not knowingly collect information from any minor. If a minor uses the platform and this comes to our attention, the relevant account will be closed immediately and any collected information will be deleted.

Some of pgknbd's technology infrastructure may be operated on servers located outside Bangladesh. When your information is transferred to other countries, we ensure that appropriate protection measures are maintained and that the standards of this privacy policy are upheld.

We only use third-party services that follow industry-standard data protection practices and are bound by data processing agreements.

pgknbd reserves the right to update this privacy policy from time to time in line with changes to its operations, services, or legal requirements. Any changes will be published on this page and the date of the change will be noted at the top of the page as "Last Updated".

For significant changes, we will endeavor to notify registered users by email. Continued use of the platform after a policy update will be taken as your agreement to the revised policy. You are therefore advised to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. After verifying your identity, we will respond to your request as quickly as possible.